Last updated: September 5, 2025

Return & Refund Policy

• If you pre-ordered a product, you may request a return within 72 hours after you receive access to the product.

• For non-pre-order purchases, you may request a return within 24 hours after you receive access to the product.

Access Definition
Access to your product begins at the time we send the delivery email containing your download link, license key, or login instructions, regardless of whether the email lands in your inbox, junk, spam, or any other folder. The return window begins at this point.

Eligibility
To be eligible for a return:

• The product must not have been downloaded, accessed extensively, or used beyond initial activation.

• You must provide your order confirmation or proof of purchase.

How to Request a Return
To start a return, contact us at contact@info with your order details. Please note that returns for digital products do not require a shipping address.

Refunds
Once we review your request, we’ll notify you if it has been approved or denied. If approved, a refund will be issued to your original payment method within 10 business days.

Please keep in mind it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@lunvate.com